Privacy Policy

“We”, “us” and “our” mean Spectrum Web Co (sometimes written Spectrum Web Co(llective)). This policy covers personal information collected through our website, https://www.spectrumweb.co, including the contact form, newsletter, member accounts and SI intro calls.

Our own products — KanbanOS, ClippyOS, Desk Lanes and Auctioning — run on their own domains and have their own privacy policies. If you engage us for paid work, how we handle information during that engagement may also be covered by our written agreement with you.

You can browse the site without telling us who you are. The name field on our contact form is optional, and you don’t need an account to read our public pages or blog. We do need an email address or phone number if you want a reply, and some features, such as Guides, need an account.

When you use our contact form, we collect your email address, your name (if you give it), your phone number (only if you choose to be called), your preferred contact method — email or a call — what you need, and your message. We use these details to reply to you and to discuss the work you’ve asked about. Your enquiry is stored in our database, and a copy is emailed to our inbox so we can respond quickly.

When you subscribe to our newsletter, we collect your email address. We then send you a confirmation email, and you’re only subscribed once you click the link in it. This double opt-in means nobody can sign you up without your say-so. The newsletter arrives roughly monthly, with SI updates, trends and notes on what we’ve been shipping.

We follow the Spam Act 2003 (Cth). In plain terms, that means:

• We only send you the newsletter if you’ve agreed to receive it.
• Every newsletter clearly identifies Spectrum Web Co and how to contact us.
• Every newsletter includes an unsubscribe link, and unsubscribing is free.
• We act on unsubscribe requests promptly, and always within the five working days the law allows.
• Unsubscribing stops the newsletter, but we may still send messages you need, such as sign-in links or meeting details.

Membership gives you access to members-only Guides and lets you request access to some of our private GitHub repositories. We use your account details to sign you in, keep your account secure, provide those member features and contact you about your account. You can ask us to delete your account at any time by emailing ove@spectrumweb.co.

If you sign in with a wallet, we never ask for your private key or seed phrase, and you should never share them with anyone. Signing the message only proves that you control the address — it doesn’t move any funds or give us permission to spend anything. Keep in mind that wallet addresses, and any on-chain activity linked to them, are public by nature. That’s how blockchains work, and it isn’t something we control.

If you ask for access to a private repository, we collect your GitHub username so we can consider your request and, if we approve it, add you to the repository on GitHub.

When you sign in, what we receive depends on the method you choose:

• Google or X: your basic profile — such as your name, email address, profile picture and account ID — to the extent you allow Google or X to share it with us.
• Email magic link: your email address.
• Mobile number: your phone number, which we use to send you a one-time code by SMS.
• Crypto wallet (Solana or Ethereum): your public wallet address and the signed message that proves you control it.

You can book a 30-minute intro call, or start one straight away. The call takes place in an embedded video room on this site and is hosted by an SI video agent powered by Tavus, a third-party video provider. We tell you this before you book, and a call only goes ahead with your consent.

To arrange the call, we collect booking details such as your name, email address and chosen time, and we send a booking confirmation by email with a calendar file. During the call, Tavus processes the conversation in real time so the SI host can listen and respond. You’re welcome to keep your camera off.

The conversation is transcribed. The transcript and your booking details are sent to Ove at Spectrum Web Co, who reads them and follows up with you personally. We don’t enable video recording of these calls.

The SI host can make mistakes, and nothing it says is a binding offer, quote or advice. Please don’t share anything during the call that you wouldn’t want in a written transcript, such as passwords, private keys, or health or financial details.

We use personal information only for the purposes we collected it for, or for closely related purposes you’d reasonably expect. That means:

• Replying to your enquiry in the way you asked — by email or a call.
• Creating and running your account, signing you in, and providing Guides and repository access.
• Sending the newsletter, once you’ve confirmed your subscription.
• Arranging intro calls, sending booking confirmations and following up on what we discussed.
• Sending messages you need, such as sign-in links, one-time codes, subscription confirmations and meeting details.
• Keeping the site secure, and preventing spam, fraud and abuse of our forms, accounts and calls.
• Meeting our legal obligations and dealing with complaints.

We don’t sell personal information, we don’t work with advertising networks and we don’t let anyone use your information to target ads.

We may disclose personal information where the law requires or authorises it — for example, in response to a valid legal request — or where it’s needed to protect people’s safety or the security of the site.

Otherwise, we share personal information only with the service providers who help us run the site, and only as much as each one needs to do its job:

• Vercel — hosts the website on its global edge network. Based in the United States.
• Supabase — our database and authentication provider. Our project is hosted in Sydney, Australia.
• Resend — delivers the emails that go out from the site. Based in the United States.
• Tavus — powers the SI host and transcription for intro calls. Based in the United States.
• Google — sign-in with Google, and Gmail for inbox messages.
• X — sign-in with X.
• An SMS delivery provider — sends one-time sign-in codes to your mobile.
• Cloudflare Turnstile — checks that a visitor isn’t a bot before a text code is sent, when that check is switched on. Based in the United States.
• GitHub — hosts our private repositories. If we grant you access, your GitHub username is added there.
• WalletConnect (Reown) — if you choose “Other wallets”, connects your wallet app to the site, and receives your IP address and device details when you do. Based in the United States.
• Your chosen wallet — the Solana or Ethereum wallet software you pick and control, which has its own terms and policies.

Our database is hosted in Sydney, but some of our providers are based overseas and may store or process personal information outside Australia — mainly in the United States. Vercel serves the site from a global network, so your visit may be handled in whichever region is closest to you. Resend, Tavus, Cloudflare and Reown are based in the United States. Google, X, GitHub and SMS delivery providers operate in many countries, and the wallet software you choose may too.

Before personal information goes overseas, we take reasonable steps to make sure the provider handles it consistently with the Australian Privacy Principles — by choosing established providers whose terms include privacy and security commitments, and by sharing only what they need. We remain accountable under the Privacy Act for how they handle personal information on our behalf.

The laws in other countries may not protect personal information in the same way Australian law does. If you have questions about where your information is handled, email ove@spectrumweb.co.

We use only essential cookies. When you’re signed in, we set an authentication cookie to keep your session active. Our hosting provider may also set basic cookies for security and performance, such as protecting the site from attacks.

We don’t use advertising cookies or cross-site tracking cookies, and we don’t use third-party analytics tools at this time. If that changes, we’ll update this policy first.

Like any website, our hosting provider processes technical details such as your IP address, browser type and the pages you request, so it can deliver the site and protect it from abuse.

You can block or delete cookies in your browser settings, but if you block the authentication cookie, you won’t be able to stay signed in.

No website can promise perfect security, but we take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, changes or disclosure. If we become aware of a data breach that’s likely to cause serious harm, we’ll let the people affected know and notify the Office of the Australian Information Commissioner where the law requires it.

The steps we take include:

• Encrypting connections to the site with HTTPS.
• Offering only sign-in methods that don’t need us to store passwords.
• Limiting access to personal information to the people at Spectrum Web Co who need it.
• Using established providers for hosting, our database, email and calls.
• Never asking for, or storing, wallet private keys or seed phrases.

We keep personal information only for as long as we need it for the purposes in this policy, or for as long as the law requires. When we no longer need it, we delete it or de-identify it, although it can take a little time to clear from our providers’ systems and backups. As a guide:

• Contact form enquiries and intro call transcripts: up to 24 months, unless an engagement follows — in which case we keep them for as long as the engagement and our record-keeping obligations need them.
• Newsletter subscriptions: until you unsubscribe. After that, we keep a minimal suppression record — essentially your email address and the fact that you unsubscribed — so we don’t email you again.
• Account details, including any GitHub username you’ve given us: until your account is deleted.

You can ask for a copy of the personal information we hold about you, and ask us to correct anything that’s inaccurate, out of date or incomplete. You can also ask us to delete your account or other information we hold. Email your request to ove@spectrumweb.co.

We’ll respond within 30 days. We may need to confirm your identity first — for example, by asking you to reply from the email address linked to your account, or to sign a message with your wallet. We won’t charge you for making a request. If we can’t do what you’ve asked — for instance, because the law requires us to keep something — we’ll explain why in writing and tell you how to complain.

You can unsubscribe from the newsletter at any time using the link in any issue, or by emailing us.

If you’re outside Australia, we’ll handle your requests — to access, correct or delete your information, or to object to how we use it — in the same way as anyone else’s. We’re an Australian business and follow Australian law, but if your local law gives you additional rights, let us know and we’ll work with you to respect them.

Our site is designed for businesses and professionals and isn’t directed to children under 16. We don’t knowingly collect personal information from anyone under 16.

If you believe a child has given us personal information, email ove@spectrumweb.co and we’ll delete it.

If you have a question about this policy, or a concern about how we’ve handled your personal information, please contact us first at ove@spectrumweb.co. Tell us what happened and how you’d like it resolved. We’ll acknowledge your complaint, look into it and aim to respond within 30 days.

If you’re not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC). You can find out how at oaic.gov.au.

We’ll update this policy when our practices change — for example, if we add a new service provider or start using analytics. The date at the top of this page shows when it was last updated.

If a change significantly affects how we handle information we already hold, we’ll take reasonable steps to let you know, such as by emailing members and subscribers or with a notice on the site.

Questions about this policy? Email ove@spectrumweb.co. Spectrum Web Co is based in Sydney, New South Wales, and our website is https://www.spectrumweb.co.