Ming is live on booked calls. Aimee is the voice channel and is in build; callers on the phone hear Ming Chen. Karen is the chat agent, in build, with no live chat path yet. All three are built to draft one build plan from the same catalogue of ten plan ids. This build plan is a draft, not a commitment. Ove confirms the plan in writing.
Face-to-faceLive on booked calls
Ming
Ming is the face-to-face agent: a Tavus persona in an embedded video room on this site, live on booked calls. Ming works from the Ming knowledge base with thirteen fixed tools, twelve during the call and one after it. When a catalogue plan is saved on the draft, the attendee receives the Build Plan PDF by email after the call; otherwise Ove follows up in writing.
- Tavus persona in an embedded video room on the site
- Knowledge from the Ming knowledge base
- Thirteen fixed tools: twelve during the call, from plan lookup to recall
- One tool after the call: the intro-call recap
- Build Plan PDF emailed to the attendee when a catalogue plan is saved, with a blind copy to Ove
Build plan. Ming drafts one build plan from the catalogue of ten plan ids. When a catalogue plan is saved, the Build Plan PDF follows by email; otherwise Ove follows up in writing. This build plan is a draft, not a commitment. Ove confirms the plan in writing.
VoiceIn build
Aimee
Aimee is the voice channel, and it is in build. Callers on the phone hear Ming Chen, and phone calls run on xAI Grok Voice through a SIP webhook. Live phone calls and SMS are pending owner sign-off.
- Phone calls run on xAI Grok Voice through a SIP webhook
- Fixed checklist: outcome, users, current state, data and integrations, constraints, first release, timing and who decides
- Hard rules: no prices, dates or commitments
- Six tools: plan lookup, shape comparison, beat capture, read-back, draft confirmation and plan text
- Plan link texted when a call ends only if the caller opted in and a catalogue plan is saved; otherwise Ove follows up in writing
- Live phone calls and SMS (pending owner sign-off)
Build plan. Aimee drafts one build plan from the same catalogue of ten plan ids. The plan link is texted when the call ends only to callers who opted in and have a saved catalogue plan; otherwise Ove follows up in writing. This build plan is a draft, not a commitment. Ove confirms the plan in writing.
ChatIn build
Karen
Karen is the chat agent. It is in build as a React chat, and there is no live chat path yet. Karen is built to work the same way as Ming and Aimee, with the same knowledge documents and the same plan catalogue, drafting a build plan in chat.
- React chat, in build
- No live chat path yet
- Same knowledge documents as Ming and Aimee
- Same catalogue of ten plan ids
- Drafts one build plan in chat
Build plan. Karen is built to draft one build plan in chat from the same catalogue of ten plan ids. This build plan is a draft, not a commitment. Ove confirms the plan in writing.